Terms of service

Terms of Service

Welcome to Rolling Hills Coffee Co. These Terms of Service (“Terms”) govern your use of our website and your purchase of products from Rolling Hills Coffee Co. By visiting our website, placing an order, or otherwise using our services, you agree to these Terms.

1. About Us

This website is operated by Rolling Hills Coffee Co., an Alberta, Canada business. Throughout these Terms, “we,” “us,” and “our” refer to Rolling Hills Coffee Co.

You may contact us at:

Email: info@rollinghillscoffee.ca
Phone: 780-781-0811
Business or mailing address: 4315 71 St Camrose, AB T4V 3Y1

2. Online Store Terms

You must be at least the age of majority in your province, territory, state, or country of residence to place an order through our website. If you allow a minor to use this website, you are responsible for their activity.

You may not use our website or products for an unlawful or unauthorized purpose. You must not attempt to interfere with the security, operation, or functionality of our website.

3. Products and Product Information

We make reasonable efforts to accurately display and describe our coffee, merchandise, packaging, colours, sizes, ingredients, roast profiles, and other product details. However, packaging and product appearance may occasionally vary from the images shown.

Coffee is a natural agricultural product. Flavour, aroma, bean appearance, and other characteristics may vary slightly between harvests and roast batches.

Please review product descriptions and ingredient or allergen information before purchasing. Contact us before ordering if you have questions about a product, ingredient, dietary requirement, or allergy.

We may change or discontinue products without notice. Product availability may be limited, and we reserve the right to limit the quantities sold to any person, household, geographic area, or order.

4. Prices and Payment

Unless otherwise stated, prices displayed on our website are in Canadian dollars. Applicable taxes, shipping charges, and any other required fees will be shown before you complete your purchase.

Prices and promotions may change without notice. The price charged will be the price displayed when your order is submitted, subject to the correction of clear pricing or listing errors.

Payment must be successfully authorized before an order is processed. Payments are handled through Shopify and its supported payment providers. We do not directly store your complete payment-card information.

5. Orders

Submitting an order does not guarantee acceptance. We reserve the right to decline or cancel an order for legitimate reasons, including:

  • Product unavailability;

  • Suspected fraud or unauthorized activity;

  • Incorrect pricing or product information;

  • Payment problems;

  • Shipping restrictions; or

  • Orders that appear intended for unauthorized resale.

If we cancel an order after payment has been collected, we will refund the affected amount to the original payment method.

You are responsible for providing complete and accurate billing, shipping, and contact information. Please contact us promptly if you discover an error in your order. We cannot guarantee that an order can be changed or cancelled after it has entered production or been shipped.

6. Shipping and Delivery

Available shipping methods, charges, and estimated delivery timeframes are presented on our website or during checkout.

Delivery dates are estimates and are not guaranteed. Delays may occur due to weather, carrier operations, holidays, supply interruptions, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address. Additional costs caused by an incorrect address, an unclaimed shipment, or a refused delivery may be the customer’s responsibility, except where prohibited by law.

Please refer to our separate Shipping Policy for complete shipping and delivery information.

7. Returns and Refunds

Unopened coffee products may be returned within 30 days of delivery. Products must be unused, unopened, and in their original condition and packaging.

Before returning a product, please contact us at info@rollinghillscoffee.ca for return instructions. Returns sent without first contacting us may not be accepted.

Unless the product is defective, damaged, or incorrect due to our error, customers are responsible for return-shipping costs. Original shipping charges are non-refundable unless required by law or the return resulted from our error.

Opened coffee products are generally not eligible for return because they are consumable food products. However, if your order arrives damaged, defective, incorrect, or otherwise has a quality issue, please contact us promptly so we can review the situation and make it right.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Our separate Return and Refund Policy forms part of these Terms. If there is a conflict concerning a return, the more specific Return and Refund Policy will apply, subject to applicable law.

8. Gift Cards, Promotions and Discount Codes

Gift cards, promotional offers, and discount codes may be subject to additional conditions shown when they are issued.

Discounts cannot be combined unless expressly stated. Promotional offers may have eligibility requirements, expiry dates, product exclusions, or purchase limits.

Gift cards are not redeemable for cash except where required by law. Lost or stolen gift cards may not be replaced unless we can verify the original purchase and remaining balance.

9. Fundraising and Wholesale Orders

Fundraising, wholesale, custom, bulk, subscription, and special-event orders may be subject to separate pricing, minimum quantities, lead times, payment terms, and cancellation conditions.

Any additional terms provided with these programs form part of the agreement for the applicable order. If those terms conflict with these general Terms, the program-specific terms will apply to that order.

10. Accounts and Submitted Information

If you create an account, you are responsible for maintaining the confidentiality of your login information and for activity conducted through your account.

You agree to provide current, complete, and accurate information. We may suspend or close accounts used fraudulently, unlawfully, or in violation of these Terms.

11. Reviews, Comments and Other Submissions

If you submit a review, photograph, comment, suggestion, or other content to us, you confirm that:

  • You have the right to provide it;

  • It does not violate another person’s rights;

  • It is not unlawful, misleading, abusive, or harmful; and

  • It does not contain malicious software or unauthorized advertising.

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, publish, and display content you voluntarily submit in connection with our business and marketing. We will not use a customer’s private personal information or image in advertising without any consent required by law.

We may remove content that violates these Terms, but we are not obligated to monitor all submitted content.

12. Intellectual Property

Our website and its content—including our business name, logos, product names, photographs, graphics, packaging designs, written material, and website design—are owned by or licensed to Rolling Hills Coffee Co. and are protected by applicable intellectual-property laws.

You may use the website for personal, non-commercial shopping purposes. You may not copy, reproduce, distribute, modify, sell, or commercially use our content without our prior written permission.

13. Third-Party Services and Links

Our website may integrate with or link to third-party platforms and services, including Shopify, Google, YouTube, payment processors, social-media platforms, and delivery providers.

We do not control third-party websites or services and are not responsible for their content, availability, security, privacy practices, or separate terms. Your use of a third-party service may also be governed by that provider’s policies.

References to third-party services do not necessarily mean that we endorse or guarantee them.

14. Privacy

Your use of our website and our handling of personal information are also governed by our Privacy Policy.

By using the website, you acknowledge that information may be processed by service providers that help us operate our store, process payments, fulfill orders, communicate with customers, analyze website activity, and advertise our products.

15. Website Availability and Accuracy

We work to keep our website available, secure, and accurate, but we cannot guarantee that it will always operate without interruptions, delays, technical problems, or errors.

We may correct errors, update information, or modify the website at any time. If an error materially affects an order you have already placed, we will contact you and provide any options required by applicable law.

16. Disclaimer

To the fullest extent permitted by law, our website and services are provided on an “as available” basis. We do not make warranties beyond those expressly stated on our website or required by law.

Nothing in these Terms excludes or limits any warranty, guarantee, remedy, or consumer right that cannot legally be excluded or limited.

17. Limitation of Liability

To the fullest extent permitted by law, Rolling Hills Coffee Co. will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or products.

Where liability cannot be excluded, our liability will be limited only to the extent permitted by applicable law.

This section does not limit liability for fraud, intentional misconduct, gross negligence, personal injury caused by negligence, or any other liability that cannot legally be limited.

18. Indemnification

You agree to be responsible for reasonable losses, liabilities, and expenses resulting from your unlawful use of the website, your violation of these Terms, or your infringement of another person’s rights.

This section does not apply to the extent that a loss was caused by Rolling Hills Coffee Co. or where such a provision is prohibited by law.

19. Changes to These Terms

We may update these Terms occasionally to reflect changes to our business, website, products, or legal obligations.

The current version will be posted on this page with its effective date. Changes apply from the date they are posted and do not retroactively alter orders that were completed under an earlier version, except where required by law.

20. Governing Law

These Terms are governed by the laws of the Province of Alberta and the applicable federal laws of Canada.

Any dispute may be brought before a court with lawful jurisdiction. Nothing in these Terms limits your rights under Alberta’s Consumer Protection Act or other applicable consumer-protection legislation.

21. Severability

If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

22. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any additional terms disclosed during checkout, form the agreement between you and Rolling Hills Coffee Co. concerning your use of our website and purchases.

23. Contact Us

Questions about these Terms may be sent to:

Rolling Hills Coffee Co.
Email: info@rollinghillscoffee.ca
Phone: 780-781-0811
Business or mailing address: 4315 71 St Camrose, AB T4V 3Y1